PackageHold, Inc. dba PackageHold (“PackageHold”) processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
PackageHold takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
You have the right to access any personal information that PackageHold processes about you and to request information about:
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. PackageHold uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
Salesforce Customer relationship management software to hold a central database of personal data including name, gender, contact details, job title, business name, correspondence. https://www.salesforce.com/company/privacy/
Mailchimp Email marketing management platform that contains personal data including name, gender, contact details, job title, business name, correspondence and behavior. This information is processed to help PackageHold improve the quality and relevance of future direct marketing. https://mailchimp.com/legal/privacy/
WeTransfer Online file sharing platform for sending/receiving large data objects otherwise limited by regular email communications. This requires the email addresses of the recipient and sender.https://wetransfer.com/legal/privacy
Google Cookies utilized on PackageHold’s website help us understand how to improve the customer experience. https://policies.google.com/privacy
Authorize.net payment management services for processing credit card transactions. The Personal Information collected includes information provided directly by individuals and that is provided to us by merchants or financial institutions. The collection of Personal Information described herein is necessary for use of the Services.https://www.authorize.net/company/privacy/
PackageHold takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including:
You are not obligated to provide your personal information to PackageHold, however, as this information is required for us to provide you with our services or deliver your products, we will not be able to offer some of our services without it.
As noted in the 'How We Use Your Personal Data' section of this notice, we occasionally process your personal information under the legitimate interests legal basis. Where this is the case, we have carried out a thorough Legitimate Interests Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.
We use the legitimate interests legal basis for processing your personal data and have identified that our interests are direct marketing, keeping our records up to date, identifying and recording which of our products are of interest to you, and seeking your consent when we needed for further data processing.
PackageHold only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent. Should you wish to no longer receive direct marketing from us, your personal information will be held indefinitely to ensure it does not get reactivated without your explicit consent.
Owing to the products, services or treatments that we offer, PackageHold is unlikely to collect or to process sensitive personal information (known as special category data) about you. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.
Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimize user experience and for features and services to function properly.
Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org
PackageHold only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
9 Willowbrook Court
Petaluma, CA 94954
telephone / 707-766-6000
email / sales@PackageHold.com