Privacy Policy US

Information that we collect

PackageHold, Inc. dba PackageHold (“PackageHold”) processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect includes:

  • Name
  • Job title
  • Business name
  • Business address
  • Business email
  • Telephone number
  • Mobile telephone number
  • Cookies
  • Website usage data (Google Analytics)
  • Behavior and response to direct marketing campaigns (email, social media, postal, telephone)

We collect information in the following ways:

  • Orders
  • Email correspondence
  • Enquiries
  • Face-to-face meetings and events
  • Customer referrals
  • Social media
  • Purchased lists, directories and adverstising
  • Website activity
  • Interaction with email marketing campaigns

How we use your personal data (legal basis for processing)

PackageHold takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:

  • We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your rights

You have the right to access any personal information that PackageHold processes about you and to request information about:

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and disclosing your personal information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. PackageHold uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Organization name    Reasons for processing    Privacy notice

Salesforce Customer relationship management software to hold a central database of personal data including name, gender, contact details, job title, business name, correspondence. https://www.salesforce.com/company/privacy/

Mailchimp Email marketing management platform that contains personal data including name, gender, contact details, job title, business name, correspondence and behavior. This information is processed to help PackageHold improve the quality and relevance of future direct marketing. https://mailchimp.com/legal/privacy/

WeTransfer Online file sharing platform for sending/receiving large data objects otherwise limited by regular email communications. This requires the email addresses of the recipient and sender.https://wetransfer.com/legal/privacy

Google Cookies utilized on PackageHold’s website help us understand how to improve the customer experience. https://policies.google.com/privacy

Authorize.net payment management services for processing credit card transactions. The Personal Information collected includes information provided directly by individuals and that is provided to us by merchants or financial institutions. The collection of Personal Information described herein is necessary for use of the Services.https://www.authorize.net/company/privacy/

Safeguarding measures

PackageHold takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including:

  • restricted access
  • IT authentication
  • firewalls
  • anti-virus/malware
  • app-based enhanced mobile security

Consequences of not providing your data

You are not obligated to provide your personal information to PackageHold, however, as this information is required for us to provide you with our services or deliver your products, we will not be able to offer some of our services without it.

Legitimate interests

As noted in the 'How We Use Your Personal Data' section of this notice, we occasionally process your personal information under the legitimate interests legal basis. Where this is the case, we have carried out a thorough Legitimate Interests Assessment (LIA) to ensure that we have weighed your interests and any risk posed to you against our own interests; ensuring that they are proportionate and appropriate.

We use the legitimate interests legal basis for processing your personal data and have identified that our interests are direct marketing, keeping our records up to date, identifying and recording which of our products are of interest to you, and seeking your consent when we needed for further data processing.

How long we keep your data

PackageHold only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent. Should you wish to no longer receive direct marketing from us, your personal information will be held indefinitely to ensure it does not get reactivated without your explicit consent.

Special categories data

Owing to the products, services or treatments that we offer, PackageHold is unlikely to collect or to process sensitive personal information (known as special category data) about you. Where we collect such information, we will only request and process the minimum necessary for the specified purpose and identify a compliant legal basis for doing so.

Cookie notice

A 'cookie' is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing. When you visit a site that uses cookies for the first time, a cookie is downloaded onto your computer/mobile device so that the next time you visit that site, your device will remember useful information such as items added in the shopping cart, visited pages or logging in options.

Cookies are widely used in order to make websites work, or to work more efficiently, and our site relies on cookies to optimize user experience and for features and services to function properly.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org

Lodging a complaint

PackageHold only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

PackageHold
9 Willowbrook Court
Petaluma, CA 94954
United States

telephone / 707-766-6000
email / sales@PackageHold.com

Package Hold | 2019